Start shopping for a repair facility before you need one.
- Ask friends and associates for recommendations; consult local consumer organizations.
- Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
- Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own.
- Look for a courteous staff, with a service writer willing to answer all of your questions.
- Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
- Ask if the repair facility specializes in any specific vehicles or repairs, or if it usually handles your type of repair work.
- Look for signs of professionalism in the customer service area such as civic, community or customer service awards.
- Look for evidence of qualified repair technicians: trade school diplomas, certificates of advanced course work, and other certifications.